Proms 2018

[Ledrick]

Apologies for interjecting with a very prosaic post, but I have a practical query to which the various BBC/RAH websites don't seem to provide an answer. I'm hoping someone here can be of assistance. I'm planning to fly in from Ireland for one of the performances; I'd be happy to attend any one from a shortlist of four. If (in order to reduce my risk of winding up empty-handed) I select all four of these performances in my "Proms Planner", and am fortunate enough to obtain tickets for more than one of these on Saturday morning, can I at that point then discard/reject some of them and purchase tickets only for a single prom?

[french frank]

Apologies for interjecting with a very prosaic post, but I have a practical query to which the various BBC/RAH websites don't seem to provide an answer. I'm hoping someone here can be of assistance. I'm planning to fly in from Ireland for one of the performances; I'd be happy to attend any one from a shortlist of four. If (in order to reduce my risk of winding up empty-handed) I select all four of these performances in my "Proms Planner", and am fortunate enough to obtain tickets for more than one of these on Saturday morning, can I at that point then discard/reject some of them and purchase tickets only for a single prom?

Hello, Ledrick

Bumping this to see if anyone has an answer for you …

[ferneyhoughgeliebte]

I can't help Ledrick, either - but I want to thank pureimagination for his kind and very generous comments in #239, which were much appreciated.

[Cockney Sparrow]

I have expunged all memory of the Proms plan process, given the extreme frustration it engenders when their IT clearly is not set up to - and doesn't - cope.

But a quick search of the RAH website reveals this page:

https://www.royalalberthall.com/about-the-hall/news/2018/april/bbc-proms-claiming-your-proms-plan/

Once you have claimed (accessed?) your Proms plan this seems the relevant paragraphs:

"After counting down your queue place you will reach the front, where you can checkout and find out which items in your plan you have been successful in acquiring.

At this stage the tickets are reserved for you and you will have 30 minutes to complete the order.

The Planner will tell you which tickets are in your basket and will alert you if you have been placed in a seating area which was not your first preference. It will also notify you of the Proms which you have been unsuccessful in acquiring."

In my view, if you are committed to buying all or nothing, it woud be very unfair, and open to challenge (but given the take it or leave attitude to Proms booking at the RAH I suppose they might do that).

Perhaps a telephone call to the Box Office to find out is appropriate (and of course, post the info in this thread...)

[french frank]

[I][COLOR="#0000FF"]"After counting down your queue place you will reach the front, where you can checkout and find out which items in your plan you have been successful in acquiring.

At this stage the tickets are reserved for you and you will have 30 minutes to complete the order.

What it doesn't spell out is whether, as with most online orders, you can at this checkout stage remove items from your cart.

[Norrette]

What it doesn't spell out is whether, as with most online orders, you can at this checkout stage remove items from your cart.

I think you can. Also the 30 minutes deadline note gives the impression that the unused ticket reservations are put back into the pot?

[Ledrick]

One call to the RAH box office later, and I can't say I'm much the wiser. The very nice lady on the phone wasn't sure if the system would allow me to deselect allocated tickets before checkout; she thought I may need to phone them to sort that out. However, she did also say that if the "insurance" tickets were for popular proms, they would be able to refund me and resell the tickets. All a bit nebulous. Anyway - thanks to all for your input.

[Serial_Apologist]

I've just witnessed a good reason for the popular proms!

[Norrette]

The hashtag #bbcproms is very quiet this morning on Twitter. I think with the Dr Who type affairs no longer on the menu, we might even get a chance to log in today.

[Rcartes]

The hashtag #bbcproms is very quiet this morning on Twitter. I think with the Dr Who type affairs no longer on the menu, we might even get a chance to log in today.

No chance: when I was (finally!) admitted to the waiting room, my position in the queue was 11,030. Looks like being a very long morning...

[Norrette]

Indeed. The triumph of hope over experience. In at the upper 6000s now on 4873 :-(

[Bryn]

No chance: when I was (finally!) admitted to the waiting room, my position in the queue was 11,030. Looks like being a very long morning...

I will probably be waiting as long, or longer, for tickets on the days I attend, though at least I will not have to hang on the phone. I might sometimes need an umbrella and something soft to sit on though.

[Petrushka]

In at position 4879 at 9.07. That's almost identical to the past two years. The real bummer is getting into the waiting room, once there it's plain sailing.

[Norrette]

So, yes, you can remove tickets from the shopping basket. (Cancelled two as the seats were not great)

[Petrushka]

In at position 4879 at 9.07. That's almost identical to the past two years. The real bummer is getting into the waiting room, once there it's plain sailing.

Spoke too soon. Had an issue with my debit card and had to call Lloyds Bank. Holding on for over an hour by which time I'd been timed out at the RAH. Back in the queue at 6413. Think I can forget the Proms this year.