What hacks me off is for me to log in at exactly 9am only to find I can't get in then find myself at around 14,000 in the queue when finally in the waiting room about 10 minutes later. No doubt all the ticket touts are standing by with their multiple computers.
Prom Planner - booking today....
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Originally posted by Petrushka View PostWhat hacks me off is for me to log in at exactly 9am only to find I can't get in then find myself at around 14,000 in the queue when finally in the waiting room about 10 minutes later. No doubt all the ticket touts are standing by with their multiple computers.
To quote
BEFORE 9AM, SATURDAY 16 MAY?
The BBC Proms are not on sale yet and the Royal Albert Hall website is closed.
Please return to the website at or after 9am. This page will not refresh automatically.
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You'll be lucky ...
Now 9.03, and I'm getting Website Unavailable - (also at 9.05!)
AFTER 9AM, SATURDAY 16 MAY?
The BBC Proms are on sale, but we are experiencing very high demand for ticket purchases.
Thank you for your patience. We recommend you visit us again in a short while.
We have an online waiting room in place, so that as many users as possible may buy tickets fairly in order of queuing, but even this is currently full.
Please note:
This page will not automatically refresh to allow you into the waiting room queue. Please return to www.royalalberthall.com later.
Once you are in the waiting room queue, your computer requires a continuous connection with our website to maintain your position. We therefore suggest that you use a desktop computer rather than a tablet or mobile device.
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Same as B-o-D. I'm clearing the cache, and using I Explorer and Chrome by turns , and all I get is the same "unavailable" page. I did my Proms plan last year and it was a lot better.
Once again the IT for booking shows itself woefully short of delivering satisfaction to customers ((Royal Opera House is the one most frequently responsible for soaring levels of frustration?). And I have a fibre internet connection, on a desktop (so no wi-fi) PC. At the RoH I've just stopped going. And at the prices being charged for the Proms I might just do the same.........
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I decided not to use the planner this year since I'm only booking for one concert, but after attempting for thirty minutes to get through on the phone I thought I'd try it anyway. But you can't: it's no longer available. Whether this is a temporary or a permanent situation isn't clear. I suppose I was hopelessly optimistic in thinking I could call the box office the old fashioned way.Last edited by Bert Coules; 16-05-15, 08:38.
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