iPlayer fault reports

[antongould]

Has it gone again - just tried to check the Rameau was available and got an error?

[french frank]

Seems all right now - http://www.bbc.co.uk/programmes/b04b2b0p

But it showed a 503 a few minutes ago.

[antongould]

Sorry the server encountered a problem.......

[doversoul1]

Seems all right now - http://www.bbc.co.uk/programmes/b04b2b0p

But it showed a 503 a few minutes ago.

Gone again.

[Bryn]

The problems continue. Today's Lunchtime Concert has been made available, but the earlier Essential Classics and Composer of the Week are still shown as "This episode will be available soon".

[Now resolved.]

[Bryn]

Yesterday's Lunchtime Concert is incomplete on the iPlayer Listen Again facility. During the Chopin Mazurkas which closed the programme it cut to some dreadful pop station or other. The opening comment from that station does seem rather apposite.

Try scrolling to 50' 41" at http://www.bbc.co.uk/radio/player/b04b2hhx before someone corrects the error.

By the way, I have not bothered to report the error via the iPlayer "Contact Us" system on this occasion.

[It has since been fixed. Full concert, plus Podger playing a Bach Prelude is now available.]

[Bryn]

Part 1, the interval feature and part 2 of last night's Prom were made available late last evening. Part 1 and the interval feature have now been removed. Sorry, I am fed up with ploughing through the iPlayer's fault reporting palaver. I managed to catch them before they were removed. Hopefully they will return, possibly as a single file for the whole Prom.

[Flay]

I have just been listening to Feedback. In it Mark Friend, the Controller for Radio and Music Multiplatform, was quite unrepentant about the lack of information given to iPlayer users.

He said from "next week" (presumably the current week) the iPlayer will revert to 7-days rather than the new 30-day listening option until they were certain that things were stable. I am not sure if this is still the case.

[doversoul1]

Proms Saturday Matinee

The link to Proms Saturday Matinee plays Jazz Record Request.

http://www.bbc.co.uk/programmes/b04cb63f

The link to JRR plays correctly.

[Bryn]

The link to Proms Saturday Matinee plays Jazz Record Request.

http://www.bbc.co.uk/programmes/b04cb63f

The link to JRR plays correctly.

I know it's a right pain of a system, but have you used the iPlayer "Contact Us" process to report the problem? I have checked the "latest issues" list, and it's not mentioned there.

[David-G]

I have just reported this. Unfortunately I didn't state my email address (it was not mandatory) so will not get confirmation.

[Bryn]

I have just reported this. Unfortunately I didn't state my email address (it was not mandatory) so will not get confirmation.

The strange thing is that it was fine last night. I know because I accessed it without difficulty. If it does not get sorted, PM me and I will do what I can to help.

[David-G]

The strange thing is that it was fine last night. I know because I accessed it without difficulty. If it does not get sorted, PM me and I will do what I can to help.

I was just going to post the same thing! I listened on the iplayer last night with no problem. But I would like to listen again!

[doversoul1]

Apologies for repeating myself (re: The proms concert thread). The programme is back on iPlayer now.

[PJPJ]

http://www.bbc.co.uk/programmes/b04cfjw5

Not available.

Not "will appear soon".

No information about this lapse.