Is anyone on the new BT email page. I need help.

[Frances_iom]

BT has a totally lousy record of getting into bed with tracking companies - eg its liason with Phorma - I once made a mistake of using my email address in a technical query - since then regular spam from BT

[Don Petter]

If you have a BT line you pay extra for their internet service , including email (@btinternet.com or @ btopenworld.com) but you can opt to use another email service (e.g. gmail, hotmail or yahoo). I've never fully understood how the BT internet service/email works, but Don has now given me an inkling! Thanks!

So, to recap: I use both the BT email service and Questmail (for FoR3), and it's the email client on my computer (Mail for Mac in my case) that goes and seeks out the various accounts on btinternet.com and for3.org which my computer has been set up to receive? Is that right? I noticed last night that emails which had already been downloaded were still stored in the BTYahoo mailbox.

I may be pushing at the boundaries of my knowledge here.

With my (single) BT email set up I have my Outlook Express on my main home PC set to delete emails once they are successfully downloaded. (This is fairly robust. If there should be a bomb-out, nothing is deleted there at source. Next time it works successfully you may get a few early ones duplicated, but you don't lose anything.)

Then on our laptop, which we take on trips, Outlook Express is set to download, but not delete, new messages. Thus we always have a 'full set' back at home when we return. This works assuming you switch your main PC off while you are away, or at least stop Outlook Express on it, or they'll continue downloading to home and you won't see them on the laptop.

Rather quaintly, as I recall, the switch setting necessary for the laptop Outlook Express is not labelled 'Do not delete messages after downloading', but rather 'Put a copy of the message back there after downloading it' which I suppose has the same net result.

[gurnemanz]

I am with BT and used to use Thunderbird as a client but now find it more convenient not to bother downloading every email. BT Yahoo Mail may lack some of the features of a client like Thunderbird or Outlook but it does what I need it to do and there are advantages to having everything on the online server rather than your own computer:

- If your computer gives up the ghost everything is still there (e.g. sent emails, contacts and distribution lists).
- You can access it all from any computer or mobile device.

[Andrew Slater]

Well, this new regime seems to have taken over every corner of my computer. I spoke to a BT helpline who admitted they are having teething troubles; it should be settled in a few months,she said.

If it's a clue, my page is headed 'Windows Internet Explorer provided by BT Yahoo.

More later - thanks anyway.

Saly - from what you say I suspect that somehow BT has installed a new version of Windows Explorer on your machine, or at least customised it, and the 'Favorites' facility is operating in a different (faulty) way. I'm not sure how much I can help, but if you click on 'help' (somewhere at the top of the screen) and then 'about', do you get a window indicating the version? I'll log onto Windows later and compare my version (I think it's 9.something) and see if I can reproduce your problem.

[Flosshilde]

a BT helpline who admitted they are having teething troubles; it should be settled in a few months,she said.

Astonishingly bad service - they should test it thoroughly before releasing it, rather than inflict a half-baked product on their customers. & once they do get it settled, they'll put out a new version, which will have 'teething' troubles ...

[salymap]

Thank you Andrew I'll try that later.

It's worried me that several family emails, plus one pic, have disappeared. I'vejust found out that all incoming pix are put in Spam. I've rescued a couple and put them on the appropriate photo file. What a mess though

[Resurrection Man]

I really wish that we could invoice these companies for all our wasted time whenever they either change things to suit themselves or 'because we want to show everyone how clever we are'.

Google..FlickR..now it would seem BT......the list goes on.

[amateur51]

I really wish that we could invoice these companies for all our wasted time whenever they either change things to suit themselves or 'because we want to show everyone how clever we are'.

Google..FlickR..now it would seem BT......the list goes on.

Quite right!

Nationalise google, I say

[salymap]

I personalized my 'seal' as requested a week ago,

Today I've had to sign in to BTemails twice and once to these boards. I'vebeen asked for asealAGAIN.

It is a disgrace, as someone said, that a big concern like BT can foist such a mess on to the public.