My router was non functioning this am (tried the ON-OFF trick to no avail). An hour later it was still off. I remembered BT had supplied me with a 'minihub' for emergencies. Terric surprise to find the biggest problem was extracting the hub from its little box - which I have now completely vandalised. Once plugged in to the computer I was instantly back on line 
Have now texted HELP to BT's number and within minutes they confirmed there was a fault and an engineer would be needed to repair it. Within 10 mins I had indicated which one of two appointments would be acceptable and the engineer was booked for next Tuesday, 8am-1pm. Hope the mini hub lasts out (oh, text has just confirmed the booking). So far it's good service but ... I think I pay more for it! However, many a slip ... Anyway, it's been very interesting fumbling, techie-like, my way through the process, completed within 30 minutes of locating the instruction leaflet.
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Have now texted HELP to BT's number and within minutes they confirmed there was a fault and an engineer would be needed to repair it. Within 10 mins I had indicated which one of two appointments would be acceptable and the engineer was booked for next Tuesday, 8am-1pm. Hope the mini hub lasts out (oh, text has just confirmed the booking). So far it's good service but ... I think I pay more for it! However, many a slip ... Anyway, it's been very interesting fumbling, techie-like, my way through the process, completed within 30 minutes of locating the instruction leaflet.
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