I forgot how to …

[french frank]

… add a new email account to my MacBook (yes, I've looked up all the instructions).

This is a btinternet.com sub account. It exists, I can send emails to it and I can view them on the BT webmail page. But I can't see how to enter it on to the MacBook in order to receive the messages.

Whichever route I take Mail > Preferences, Add Account, Accounts + I choose, it's the same routine:

Enter email address, enter password, Sign In - and the little cog goes round and round and round and round, but can't seem to validate the address. Same on iMac and iPhone

I've done this so many times before and each time I seem to have this snag until something actually works.

[Frances_iom]

have you setup the BT mailserver address correctly ? (assuming you are using POP?)

[french frank]

have you setup the BT mailserver address correctly ? (assuming you are using POP?)

I don't get as far as setting anything up: it just asks for the (new) email address and password.

I have three other btinternet accounts and they're set up for IMAP.

[Anastasius]

Tried (and failed) to post an image...so you have email FF !

[french frank]

Tried (and failed) to post an image...so you have email FF !

Eh? Emails on the iPhone and iMac seem to be working normally but they seemed very slow coming through on the MacBook - I thort I'd done summink

Oh, I see what you mean. Email has arrived:I will digest

[french frank]

Tried (and failed) to post an image...so you have email FF !

Emailed reply. Short answer: No