Very bad service (actually: no service at all)

[ahinton]

Contact your credit card company and ask for a chargeback. Simple. You've paid for goods but they haven't been delivered. The company has ignored you. Chargeback.

But for the fact that roehre is now fortunately having the matter duly resolved, this is indeed the correcrt advice; usually, it needs to be done within 90 days of making the purchase although, in practice, it's usually 90 days following the processing of the payment for the goods (which is often but not always the same).

[Dave2002]

Vivace Classical has profoundly apologized today.

A sister firm went bust, creating an enormous chaos.
Vivace Classical is back on track now, I am happy to say.

Glad to hear this. Sounds as though we should still be a bit careful when dealing with this firm for a while, but I still hope they will bounce back. Their offers were very good when they worked IMO.