Originally posted by Serial_Apologist
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'Iconic' What does it mean? What is it being made to mean?
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Originally posted by ahinton View PostYou probably wish that you'd not mentioned this now!
I buy a ticket to travel on a train (or bus, or aeroplane,) - I'm a passenger. I buy a cup of tea in the station buffet - I'm a customer. If I go to university to study for a degree, I'm a student. I have problems managing my life & social services get involved, I'm a client. I become ill & have to go to hospital, I'm a patient. The use of the all-embracing term 'customer' for these various situations obscures the very different relationships I have with the various providers of services, & in many cases reduces the relationship to an impersonal financial one & reduces the quality of service.Last edited by Flosshilde; 03-12-11, 00:38.
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Originally posted by vinteuil View Posto my dear Mangerton - I am so impressed! Because you don't only have mission statement - you also have a way -
[I]Our Way
•We understand our customers and their needs
•We make it easy for our customers to get things right
•We believe that most of our customers are honest and we treat everyone with respect
•We ... are relentless in pursuing those who bend or break the rules
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Originally posted by Flosshilde View PostNot the Dept of Work & Pensions, then
& not the part of the Inland Revenue that deals with rich tax evaders & non-doms, either
Thank you, btw, for your post above on non-customers. Very accurate and succinct, although you could have added, "when I pay taxes, I'm a....."
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Lateralthinking1
In some ways I prefer generic terms like "customer". This idea that the student, the driver, the taxpayer, the hard working man or woman, the elderly, the unemployed, the pedestrian, the disabled and so on are different people. It's utter nonsense. Some of these things exist in many at the same time and where they don't, they exist in the same people at different times of their lives.
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Originally posted by ahinton View Post[....]I happen to think that there might be thought to be sufficient commonality between this thread and the neologisms one to suggest their merger, but that's up to the moderators' discretion, of course.[....]
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Originally posted by Flosshilde View PostYou said it
I buy a ticket to travel on a train (or bus, or aeroplane,) - I'm a passenger.
Originally posted by Flosshilde View PostI buy a cup of tea in the station buffet - I'm a customer. If I go to university to study for a degree, I'm a student. I have problems managing my life & social services get involved, I'm a client. I become ill & have to go to hospital, I'm a patient. The use of the all-embracing term 'customer' for these various situations obscures the very different relationships I have with the various providers of services, & in many cases reduces the relationship to an impersonal financial one & reduces the quality of service.
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Originally posted by ahinton View PostThe point here is that the term customer does not exclude others. As we have seen, you can be a customer and a passenger, just as you can be a customer and a student if you fund all or part of your tuition costs yourself. If you receive hospital treatment under the NHS, you're a patient and the taxpayer is the customer, whereas if you receive it privately you're still the patient but either you or your unsurer or both are the customer/s. Apart from the interchangeability of the terms "customer" and "client", both of which denote a transaction or tansactions between parties and the provision of goods and/or services by a provider to that customer / client, neither term - customer or client - excludes the relevant use of another one to describe the self-same relationship.
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