The relentless encroachment of 'tech' on our lives

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  • oddoneout
    Full Member
    • Nov 2015
    • 9308

    #16
    Two articles of some relevance to points raised in this thread
    https://www.theguardian.com/money/20...omers-renewals Among the comments on this are some from a person "in the industry" which shed some light on some of the issues but don't entirely convince those whose experience differs.
    This one is more worrying


    I use an insurance broker (have had the same one for 30 years now) but occasionally try the comparison sites. They have got better but I still come across too many not comparable or not relevant entries to be entirely convinced, and as someone who has only ever had old cars the car insurance ones proved pretty unhelpful so I stopped looking at those. In both cases the time spent filling in the form then ploughing through the small print to check if like for like I find tiresome since the "rewards" hardly seem worth it - and in some cases end up more expensive than what I already have. The sums I am quoted for the various insurances I have(which include a couple of more specialist ones) seem to be in line with what I read in articles as ball park figures and the whole process is so much simpler - email reminders, pay by credit card(lots of John Lewis reward points). Occasionally a change of insurer is suggested as being better value and I'll want to look through the small print, but in fact any differences are highlighted by the broker so even that isn't too much of a chore.

    Comment

    • richardfinegold
      Full Member
      • Sep 2012
      • 7749

      #17
      Originally posted by kernelbogey View Post
      I am currently having a little dispute with my bank, who have introduced a Bot - let's call it 'Arti' - for customers to chat to when they have a question about their account. Last night I spent 48 minutes online with this little monster and one of its '[human] colleagues' trying to get an answer to a deliberately precisely phrased question, in less than twenty words, about a credit to my account.

      The bl**d* bot could of course not answer my original question, but HAL-like - no, much less intelligently - replied You seem to be asking about transactions on your account. Here are some of the questions people have asked me.... But I remained scrupulously polite.

      Sadly and stupidly, neither could the bot's human colleague answer the original question, and after 47 minutes I was told to phone the customer help line - available on certain days and at certain times - which of course I could have done in the first place; except that they had removed the previously available facility to simply ask in writing a simple question which requires a simple answer clearly available to anyone there who knows how to access their files.

      <zen-like calm emoji>
      Sorry for your frustrating experience. I have endured countless like it. I think that most Forumites are retired but those of us still working encounter experiences like this daily.
      Still, I don't know why having the disadvantages that come from the onslaught of technology would prevent you from watching something of potential interest to you on YT. We are stuck with the disadvantages of Technology. Why forego the benefits?

      Comment

      • Petrushka
        Full Member
        • Nov 2010
        • 12332

        #18
        Originally posted by richardfinegold View Post
        We are stuck with the disadvantages of Technology. Why forego the benefits?
        A brother of a friend of mine us having a good try at doing without the technology altogether! He resolutely refuses to have either a mobile phone or a computer but gets round situations such as paying bills by getting his sister (my friend) to do it all for him. He's in his mid 70s now and isn't likely to change but I maintain that it's a selfish attitude and that he's just going to get left further and further behind while his sister will find ever increasing problems. Goodness knows how he'll manage if she goes first!

        Can it really be possible to completely shut yourself off from the technology?
        "The sound is the handwriting of the conductor" - Bernard Haitink

        Comment

        • Old Grumpy
          Full Member
          • Jan 2011
          • 3653

          #19
          Originally posted by Dave2002 View Post
          It is indeed very problematic, and getting more so.

          Re comparing insurances - yes and other products - yes I agree. However only a few days ago I knocked about £80 off our house insurance premiums simply by phoning our current insurer and asking if they could do a better deal compared with the quote they sent me by post.

          I even managed to negotiate a monthly payment scheme via Direct Debit at no extra cost. Seemed like a win to me.

          In previous years I have tried the shop around approach, but it can be a real time waster as you give the same details repeatedly to one or more different organisations. Actually - having written that, I recall one car insurance year when I did all of that, changed brokers etc., and ended up with a policy by exactly the same company that I started with. It was odd when they said "Yes - we have all your details .....". The sales people are I think connected to databases - some of them can tell that you have accessed a comparison site, so that you may actually be negotiating from a position of strength.

          So this time I was not prepared to spend more than about 10 minutes "negotiating". I got an almost immediate drop in price simply for asking and it didn't take long.

          The online gambling ads are dire - but AFAIK only appear when watching sports channels, such as Amazon Prime.
          Plenty of online gambling ads on non-sports free online channel such as Really, Drama, Yesterday, Chaĺlenge*

          *Or so Mrs G tells me anyway!

          Comment

          • kernelbogey
            Full Member
            • Nov 2010
            • 5807

            #20
            My local rail station has a carpark owned by the council, who have replaced the cash ticket machine with a Parking App; and the ticket office therefore doesn't do parking tickets. Normally I can handle this, but my phone is being repaired at present. This means I have to park at another station where a day's parking (eg to go to London) is now £9+ - three times the rate at the local place.

            Comment

            • MickyD
              Full Member
              • Nov 2010
              • 4832

              #21
              I am a seller on Amazon Marketplace; I am no doubt doing something wrong, but I find it absolutely impossible to enter into my account. If I click on the Sell on Amazon link, I am immediately treated as someone who wants to sign up to the service, not as an existing member. It's infuriating and I cannot find any sort of help on the Amazon site.

              Comment

              • Pulcinella
                Host
                • Feb 2014
                • 11114

                #22
                Originally posted by MickyD View Post
                I am a seller on Amazon Marketplace; I am no doubt doing something wrong, but I find it absolutely impossible to enter into my account. If I click on the Sell on Amazon link, I am immediately treated as someone who wants to sign up to the service, not as an existing member. It's infuriating and I cannot find any sort of help on the Amazon site.
                The Customer Service link at the top of the Amazon.co.uk home page gives a Contact us via chat or phone option.
                Don't know what the home page looks like for you though, if you're not using the uk site.

                Comment

                • oddoneout
                  Full Member
                  • Nov 2015
                  • 9308

                  #23
                  Originally posted by kernelbogey View Post
                  My local rail station has a carpark owned by the council, who have replaced the cash ticket machine with a Parking App; and the ticket office therefore doesn't do parking tickets. Normally I can handle this, but my phone is being repaired at present. This means I have to park at another station where a day's parking (eg to go to London) is now £9+ - three times the rate at the local place.
                  So presumably there is no provision at all for those without the right sort of phone?

                  Comment

                  • kernelbogey
                    Full Member
                    • Nov 2010
                    • 5807

                    #24
                    Originally posted by oddoneout View Post
                    So presumably there is no provision at all for those without the right sort of phone?
                    Precisely so!

                    Comment

                    • Dave2002
                      Full Member
                      • Dec 2010
                      • 18047

                      #25
                      Originally posted by kernelbogey View Post
                      Precisely so!
                      Just be thankful you don't have to have a chip inplant!

                      Comment

                      • oddoneout
                        Full Member
                        • Nov 2015
                        • 9308

                        #26
                        Originally posted by Dave2002 View Post
                        Just be thankful you don't have to have a chip inplant!
                        Fortunately internal chips are still under my control... once a week as a reward to myself for several hours of volunteer gardening.

                        Comment

                        • Old Grumpy
                          Full Member
                          • Jan 2011
                          • 3653

                          #27
                          Originally posted by Dave2002 View Post
                          Just be thankful you don't have to have a chip inplant!
                          I'm sometimes told I have a chip on my shoulder...


                          ...but I can't say I've ever noticed!

                          Comment

                          • Serial_Apologist
                            Full Member
                            • Dec 2010
                            • 37857

                            #28
                            Originally posted by Old Grumpy View Post
                            I'm sometimes told I have a chip on my shoulder...


                            ...but I can't say I've ever noticed!
                            Fries a jolly good fellow!

                            Comment

                            • gurnemanz
                              Full Member
                              • Nov 2010
                              • 7415

                              #29
                              Originally posted by Dave2002 View Post
                              Just be thankful you don't have to have a chip inplant!
                              Even fish have chips.

                              Comment

                              • muzzer
                                Full Member
                                • Nov 2013
                                • 1194

                                #30
                                Originally posted by richardfinegold View Post
                                Sorry for your frustrating experience. I have endured countless like it. I think that most Forumites are retired but those of us still working encounter experiences like this daily.
                                Still, I don't know why having the disadvantages that come from the onslaught of technology would prevent you from watching something of potential interest to you on YT. We are stuck with the disadvantages of Technology. Why forego the benefits?
                                On the subjects of tech and YT, it’s very much a modern phenomenon that someone somewhere likes their new bit of tech, or plumbing, or nearly anything, enough to produce an explainer film and put it on YouTube. Indeed often the manufacturer. Granted, you have to try a few out, but invaluable imho and FREE.

                                Comment

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