Amazon's own scam?

[eighthobstruction]

I did see that, but spotted the call back button which has worked before so used that. Saying I'd received the wrong stuff was the nearest option I could see, but obviously did the trick. Got a competent human being straight away.

My own credentials as a competent, functioning human being evinced by an earlier entry in my Lockdown Journal (now on 314th day):

"Tuesday 28th July 128th day

The Lloyds man also gave me an 0800 number to ring Amazon and cancel my Amazon Prime 30-day free trial (payment automatic after 30 days) which I had inadvertently signed up for when trying to find out about my credit card details."

....you are feeling full force of RODA....[reality of digital aggression]

[Cockney Sparrow]

...........The Lloyds man also gave me an 0800 number to ring Amazon and cancel my Amazon Prime 30-day free trial (payment automatic after 30 days) which I had inadvertently signed up for when trying to find out about my credit card details."

I've trialled and cancelled Prime a year or so ago but I took the 30 day trial offer in the run up to Christmas. Entering the Prime section of Am UK on the 29th day, that cunning system knew what I was about, and generously intervened by offering to extend the trial by another 30 days.

We've just finished "The Queen's Gambit" on Netflix so I can have a look at the Prime Video offering. I'm unlucky to carry on with a subscription, my resistance in good part pure defiance of Amazon's oppressive tactics to make me sign up........ I usually manage to get free delivery by grouping my/our purchases (when we do) so its not that much of a benefit.

[french frank]

....you are feeling full force of RODA....[reality of digital aggression]

Just as an endnote:

1. It shows how easy it is to be caught off your guard as I've quickly put down the receiver many time on that call. This time, because I'd thought there was a problem with Prime, I fell for it (though I put the phone down to seek help on the website without giving any info).

2. I had an email from Amazon (who of course had it for notifying me of deliveries), following up their phone back, confirming the phone call was not from them and including a lot of useful information, links, advice. So, villains aren't always villainous and I had to give for their service

[Eine Alpensinfonie]

Amazon customer services can be quite effective, but they appear to be understaffed. A year ago, I moved into my current home, but one of the previous occupants was somewhat negligent in failing to inform organisations (including her bank and Amazon) of her change of address. Nine months down the line, a package arrived from Amazon, but I told the courier that the addressee no longer lived here. I assumed that it would be returned to Amazon. A month later, an angry man appeared at my door, asking where the package was. I told him what had happened, but he told me that Amazon claimed it had been delivered. The man didn't believe me and hinted veiled threats. Fortunately, he never returned.
I decided to contact Amazon, because something in their system wasn't covering all eventualities. I looked up Customer Services, but all enquiries required an order number, which I obviously couldn't provide. There was no postal address that I could find, but there was a phone number, which no-one answered, even though I persisted for days.
Therefore, nothing was resolved.