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I recently cancelled my subscription to Zoom Professional. Zoom provided the service I purchased; this was to enable the organisation of which I am secretary to hold its AGM online. However, I did not feel justified in using the organisation's funds to continue paying for a service which we will probably not use again.
I have now received an email from one Eric S. Yuan who describes himself, and I have no reason to doubt the man, as CEO of Zoom. Mr Yuan informs me how sorry he is that I have cancelled my subscription. He apologises that their service has let me down as ''Our culture is to deliver happiness to our users''. Now there are many things that deliver intense happiness to me: a web conferencing platform is not, alas for Mr Yuan, one of their number.
One is reminded of Brigitte Bardot's recommendation for happiness!
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