Originally posted by Pabmusic
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With regard to your example 3, I have previously been in the position where someone has completely misunderstood and misinterpreted something I have said, and been offended by what they thought I said, rather than what I did say. In those circumstances I think it is reasonable to explain the error, and also to confirm that there was no intention to offend. This type of apology has, I think, been devalued by its overuse by politicians and others to make a non-apology which, as you say, is intended to put the blame on the offended rather than the offender.
I suspect as well that businesses and institutions are often reluctant to issue genuine apologies in the mistaken belief that by doing so, they might be admitting liability for their error.
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