Curry's - do NOT buy anything from them for the moment.

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  • french frank
    Administrator/Moderator
    • Feb 2007
    • 30652

    #16
    Originally posted by Lordgeous View Post
    Aren't Currys now part of the PC World group? Also infamous for bad service!
    I don't know which was which, but they are the same group. I must say I was very impressed at reading the various reviews of their customer service. I think one site had an average of 1.9 stars from about 2,500 reviews.
    It isn't given us to know those rare moments when people are wide open and the lightest touch can wither or heal. A moment too late and we can never reach them any more in this world.

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    • Pulcinella
      Host
      • Feb 2014
      • 11239

      #17
      Originally posted by french frank View Post
      I don't know which was which, but they are the same group. I must say I was very impressed at reading the various reviews of their customer service. I think one site had an average of 1.9 stars from about 2,500 reviews.
      Carphone Warehouse too is part of the group, I think (or at least some CW outlets got moved in branches of Curry's/PC World).

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      • Bryn
        Banned
        • Mar 2007
        • 24688

        #18
        See https://en.wikipedia.org/wiki/Dixons_Retail

        Hmm. Just in case anyone feels tempted, this just dropped into my email inbox https://support.microsoft.com/en-us/...date-kb4566782
        Last edited by Bryn; 28-08-20, 14:59. Reason: Update

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        • Serial_Apologist
          Full Member
          • Dec 2010
          • 37995

          #19
          Originally posted by Bryn View Post
          See https://en.wikipedia.org/wiki/Dixons_Retail

          Hmm. Just in case anyone feels tempted, this just dropped into my email inbox https://support.microsoft.com/en-us/...date-kb4566782
          In the wake of Dixons closure of its high street outlets many years ago, it's difficult to remember that Currys etc are part of its empire. To answer Bella's point, which which I feel so much in sympathy, the problem of managements who ignore what their staff tell them their customers are saying to them about poor service, lack of the required items in store and so on is one that rests on the belief that to succeed one treats ones staff like dirt, especially when jobs are no longer two aplenty, live in igonrance of the conditions of the hoi polloi, and and rake in the proceeds from any eventual merger or takeover, this being accepted practice under monopoly capitalism, where success equals the devil takes the hindmost. The answer of course rests on workers taking control en masse over industry and retail and deciding how much of what is produced where in consultation with the buying public; but until we reach that inescapable stage in the interests of historic social and political advance, we're stuck with choosing between the given alternatives, and falling back on small, well-run companies who care for their product and staff but are often stymied by coucil taxes and out-competed/priced "the big boys".

          To the platitudinous answer that such a system would be "inefficient", I say "bring it on" - we need to slow down to save the world as a habitable place for all, along with its exhaustible resources, human and material.

          This is, of course, the "free world" we told the people's of eastern Europe and Russia they were welcome to join. Personally, I always regretted the demise of Rumbelows.

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          • LHC
            Full Member
            • Jan 2011
            • 1576

            #20
            Originally posted by Serial_Apologist View Post
            In the wake of Dixons closure of its high street outlets many years ago, it's difficult to remember that Currys etc are part of its empire. To answer Bella's point, which which I feel so much in sympathy, the problem of managements who ignore what their staff tell them their customers are saying to them about poor service, lack of the required items in store and so on is one that rests on the belief that to succeed one treats ones staff like dirt, especially when jobs are no longer two aplenty, live in igonrance of the conditions of the hoi polloi, and and rake in the proceeds from any eventual merger or takeover, this being accepted practice under monopoly capitalism, where success equals the devil takes the hindmost. The answer of course rests on workers taking control en masse over industry and retail and deciding how much of what is produced where in consultation with the buying public; but until we reach that inescapable stage in the interests of historic social and political advance, we're stuck with choosing between the given alternatives, and falling back on small, well-run companies who care for their product and staff but are often stymied by coucil taxes and out-competed/priced "the big boys".

            To the platitudinous answer that such a system would be "inefficient", I say "bring it on" - we need to slow down to save the world as a habitable place for all, along with its exhaustible resources, human and material.

            This is, of course, the "free world" we told the people's of eastern Europe and Russia they were welcome to join. Personally, I always regretted the demise of Rumbelows.
            There are, thankfully, other ways of doing business. For example, Richer Sounds has always been run on the principle of treating its staff and customers fairly, and last year its founder and owner, Julian Richer, handed control of the business to an employee owned Trust. As part of this every single employee received a £1000 bonus for each year they had worked for the company (except the Directors, who were not included in the bonus scheme). The average bonus was about £8000, but some employees received as much as £20k.

            Julian Richer explained his approach as follows:

            “I mean treating staff, customers and suppliers honestly, openly and respectfully. I mean doing what we say we will do. I mean taking responsibility for our actions, owning up when things go wrong and setting out to put them right. I mean seeing ourselves as an integral part of society and paying our dues – especially taxes – accordingly. By following this approach, I believe we create a virtuous circle for ourselves: Not only is it the right thing to do, we sleep better at night, and I believe a fair and honest approach to customers and staff leads to a huge competitive advantage.”
            "I do not approve of anything that tampers with natural ignorance. Ignorance is like a delicate exotic fruit; touch it and the bloom is gone. The whole theory of modern education is radically unsound. Fortunately in England, at any rate, education produces no effect whatsoever. If it did, it would prove a serious danger to the upper classes, and probably lead to acts of violence in Grosvenor Square."
            Lady Bracknell The importance of Being Earnest

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            • Anastasius
              Full Member
              • Mar 2015
              • 1860

              #21
              I found a link to cancel the order and duly filled it in. Greeted this morning by an email telling me that 'they needed more information. Please call us on ...' No order reference number. It's bog-standard default reply aimed at delaying refunding for even longer. The number given is the one where people have been known to lose the will to live while trying to navigate the tortuous and labyrinthine IVR system that guarantees you ever to actually speak to a human being.

              Then I found an email address to customer.service and duly composed a response....only to receive...."This email address is no longer in use".

              As has already been said...if any company deserves to go to the wall, this company is right up there at the top.
              Fewer Smart things. More smart people.

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              • teamsaint
                Full Member
                • Nov 2010
                • 25251

                #22
                Originally posted by Beresford View Post
                I ordered a freezer from a very helpful person in store on 15th March. He said it would be delivered on 1st April, and it was, with social distanced delivering. Absolutely no complaints. So they are not bad all the time. Must be very difficult for them at the moment.
                I have to agree, the service I have had from them on around half a dozen items over the last few years has been perfectly good.
                As you say, the current situation is not at all easy for many businesses right now.
                I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own.

                I am not a number, I am a free man.

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                • Bryn
                  Banned
                  • Mar 2007
                  • 24688

                  #23
                  Originally posted by ahinton
                  What's with the missing question mark?...
                  Now, now. That belongs on the perambulating Formica thread, surely?

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                  • Eine Alpensinfonie
                    Host
                    • Nov 2010
                    • 20578

                    #24
                    Originally posted by Bryn View Post
                    I learned the hard way, long ago, never to buy from Currys (why the errant apostrophe in the thread title?) other than from current stock and in-store.
                    Technically you are right, but Currys/Curry's is/are wrong to omit the apostrophe. I admire the way Sainsbury's retain their apostrophe, even though is must create problems with its huge neon signs. Similarly, I now avoid Waterstone's because for some inexplicable reason, they decided to drop theirs.

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                    • Bryn
                      Banned
                      • Mar 2007
                      • 24688

                      #25
                      Originally posted by Eine Alpensinfonie View Post
                      Technically you are right, but Currys/Curry's is/are wrong to omit the apostrophe. I admire the way Sainsbury's retain their apostrophe, even though is must create problems with its huge neon signs. Similarly, I now avoid Waterstone's because for some inexplicable reason, they decided to drop theirs.
                      Though founded by Harry Curry, I wonder if Currys refers to a multiplicity of Currys being involved in running the company. However, much apostrophe fun to be found here: https://www.olcot.co.uk/currys-havin...rophe-trouble/

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                      • Nick Armstrong
                        Host
                        • Nov 2010
                        • 26601

                        #26
                        Originally posted by Bryn View Post
                        Though founded by Harry Curry
                        I was at University with a Curry. A great classical music fan (and musician), had a CD player before they went on public sale here, and we listened eagerly to the handful of discs he had.... so I got bitten early by the CD bug (they seemed blessedly preferable to all my cassette tapes)
                        "...the isle is full of noises,
                        Sounds and sweet airs, that give delight and hurt not.
                        Sometimes a thousand twangling instruments
                        Will hum about mine ears, and sometime voices..."

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                        • french frank
                          Administrator/Moderator
                          • Feb 2007
                          • 30652

                          #27
                          Originally posted by Eine Alpensinfonie View Post
                          Technically you are right, but Currys/Curry's is/are wrong to omit the apostrophe. I admire the way Sainsbury's retain their apostrophe, even though is must create problems with its huge neon signs. Similarly, I now avoid Waterstone's because for some inexplicable reason, they decided to drop theirs.
                          What about Boots, founded by the delightfully named Jesse Boot? Morrisons? The fact is, Mr Curry does not own Curry's any longer. Sainsbury's, on the other hand, I'm fairly sure still has a number of Sainsbury's Sainsburys (Sainsburies?) who still own a sizeable stake in the company. The case for the final s being considered a sign of possession/ownership is now considerably weakened. Similarly, Waterstones was bought up by WH Smith. Much more sensible, though, to drop the s - like FW Woolworth - not so sure about Boot, though it's better than Tesco's.
                          It isn't given us to know those rare moments when people are wide open and the lightest touch can wither or heal. A moment too late and we can never reach them any more in this world.

                          Comment

                          • gurnemanz
                            Full Member
                            • Nov 2010
                            • 7445

                            #28
                            English lacks an equivalent preposition to the French "chez" or German "bei" meaning, "at the house or premises of". The English "at" cannot do the job. You can say "I was at my friend's", but not "at my friend". I suppose that is why people, by analogy, sometimes find themselves saying "at Tesco's", when "at Tesco" would work just as well.

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