Grumble Thread

[french frank]

Forgive me any reader who has made it this far if I have provided an interim update but it looks like I haven’t, anyway ……. a letter arrived saying my complaint was closed, !!!!

Sympathy and empathy. I bought something (actually two of them) online this afternoon. Paypal confirmed the transaction for £107.62. The trader send a confirmation of sale too - for £107.62. I checked my PayPal statement for latest transactions: just one, for £107.62. Then I got a notification from CapitalOne (my Post Office money credit card guarantor) of one sum of £107.62, and two from the same trader for £61.98. But neither confirmation had made any mention of any other charges.

I tried to contact CapitalOne to ask them how they had dreamed up the other two amounts. Then the rigmarole of how to notify them, what does it come under, no not that, telephone? no they've just shut up shop, secure message? Mm, tried to fill in message but couldn't send it because it had 'invalid' characters, I gradually stripped it of all characters that weren't letters, numbers or full stops at the end of sentences. Was logged out about five times and had to keep logging in again. All to no avail. Finally, filled in a complaint form 'What can we do to resolve the issue?' Sort it, please. What is strange is that it was PayPal payment, and they have no record of having paid out three separate sums on my account. I shall get on the telephone tomorrow (I've had an email thanking me for my complaint) to see what can be done.

[french frank]

I tried to contact CapitalOne to ask them how they had dreamed up the other two amounts. Then the rigmarole of how to notify them, what does it come under, no not that, telephone? no they've just shut up shop, secure message? ... I shall get on the telephone tomorrow (I've had an email thanking me for my complaint) to see what can be done.

Latest: I phoned them, couldn't understand what was being said and was hung up on after about one minute. Happily, I went to my statement and the two unexplained amounts had silently disappeared with just the correct amount listed as 'pending'. I may or may not get the products ordered some time next week but at least, as I'd hoped, the error apparently lay with CapOne