Is it worth claiming on insurance?

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  • Dave2002
    Full Member
    • Dec 2010
    • 18045

    Is it worth claiming on insurance?

    Perhaps the title should be “When is it worth claiming on insurance?”, but it caught your attention as it is.

    Car insurance in the UK is, of course, pretty much compulsory (I believe that very rich people are allowed to self-insure ... but not an option for almost everyone who drives). House insurance is not compulsory but advisable I remember one episode of Grand Designs where a house wasn’t insured for one day - renewal problem/administration I think - and that day was when disaster struck. I have no idea how the owners recovered - but they did - but “recovering” or at least regenerating hundreds of thousand of pounds to cope with the loss ...no, too horrible to contemplate.

    Most policies have excesses built in, so it’s not worth claiming for small items or damage. An additional factor is the way insurance companies treat claims. Making a claim affects future premiums. Indeed, I have noticed some companies now trying to be what I consider a bit sneaky - “Did you have any loss or damage for which you did not claim?”. This is an arguably relevant question but one “knows” that the ompanies will probably try to use such disclosure against oneself. One car repairer I met told me never to phone up and even ask about small bumps or damage, as it would be noted, and used to justify premium increases.

    Houses are different and may have lots of problems, but when is it worth making a claim? We have made claims in the past, but we don’t bother for small incidents. What do others think? What kind of issue would you put in a claim for?
    Note also, that some common problems are generally not covered, and a real pain. Fences blown down in high winds, for example.
  • pastoralguy
    Full Member
    • Nov 2010
    • 7816

    #2
    I think the best 'return' I ever had on an insurance policy was my late cat, Mitzi. I'd 'inherited' her when she was 11 and I had her added to my household policy. Well, lo and behold, she developed diabetes. All told, her treatment over the next two years cost over £2k which the insurance had to pay. After she died I took at least two years to get another moggie only to discover that when I attempted to have him added to my policy that the premium was outrageously expensive due to my previous claim. Of course, I went to another provider who, whilst expensive, was much cheaper than the original provider.

    Comment

    • french frank
      Administrator/Moderator
      • Feb 2007
      • 30510

      #3
      Originally posted by Dave2002 View Post
      What kind of issue would you put in a claim for?
      Injustice! I was driving my car up towards a crossroads (I was on the main road) and signalled I was turning right. A car was stationary at the halt sign waiting for me to turn in. However, looking in the opposite direction, he misjudged how far I had travelled and shot out over the junction towards the road opposite, bashing the rear of my car. As I was then about 22 and driving a sports car (I presume that was his reason) he insisted that he had been stationary, behind the white line, and I had hit him as I turned right too tightly. His wife did not disagree. We exchanged details and he probably suggested a knock-for-knock agreement. About which I was unhappy.

      I was lucky - I contacted the AA for advice and they sent an engineer to inspect the damage. He agreed with my story: the damage would have been a scrape if I had hit him in the way he described, not a clean dent which indicated impact from another vehicle. Also the damage was too far behind the rear axle for me to have hit him: my car would have been moving away from the other car at that point on the turn.

      But in answer to the question, I can't remember how it ended . Probably a No Fault claim, rather than Knock-for-Knock.
      It isn't given us to know those rare moments when people are wide open and the lightest touch can wither or heal. A moment too late and we can never reach them any more in this world.

      Comment

      • Dave2002
        Full Member
        • Dec 2010
        • 18045

        #4
        Originally posted by pastoralguy View Post
        I think the best 'return' I ever had on an insurance policy was my late cat, Mitzi. I'd 'inherited' her when she was 11 and I had her added to my household policy. Well, lo and behold, she developed diabetes. All told, her treatment over the next two years cost over £2k which the insurance had to pay. After she died I took at least two years to get another moggie only to discover that when I attempted to have him added to my policy that the premium was outrageously expensive due to my previous claim. Of course, I went to another provider who, whilst expensive, was much cheaper than the original provider.
        I’ve a friend with dogs - now down I think to just one. The vet’s bills over the years were horrendous, though he has had insurance. Some of our neighbours had cats which were expensive in vet’s fees. My mother “inherited” a cat, which she didn’t really want, and I don’t think she bothered with insurance. Although she complained about having it, I think she was really upset when it got run over.

        Comment

        • Nick Armstrong
          Host
          • Nov 2010
          • 26575

          #5
          The only time I have done so recently was to replace a badly chipped windscreen. Windscreen damage was covered on the policy, with no adverse consequences on the 'no claims bonus', and with a £100 excess.

          The windscreen was replaced without a murmur - and when I learnt the cost of the new windscreen was over £2000, getting it for just £100 meant that a few years' premiums had paid for themselves!
          "...the isle is full of noises,
          Sounds and sweet airs, that give delight and hurt not.
          Sometimes a thousand twangling instruments
          Will hum about mine ears, and sometime voices..."

          Comment

          • Dave2002
            Full Member
            • Dec 2010
            • 18045

            #6
            Originally posted by Caliban View Post
            The only time I have done so recently was to replace a badly chipped windscreen. Windscreen damage was covered on the policy, with no adverse consequences on the 'no claims bonus', and with a £100 excess.

            The windscreen was replaced without a murmur - and when I learnt the cost of the new windscreen was over £2000, getting it for just £100 meant that a few years' premiums had paid for themselves!
            I once had to pay a car hire company. In Sweden I hired a car for a short time, and left it in the work car park one evening. Some vandal smashed the windows in. It was not really a consolation that he (probably) had also “done” the adjacent car. I was charged the rough equivalent of about £75. I grumbled a bit, but the hire company said it cost them about £500 to ge the windscreen fixed. Your £2000 does sound a lot though - was it gold edged?

            Comment

            • Conchis
              Banned
              • Jun 2014
              • 2396

              #7
              Car insurance is a great big con.

              If your car is ever broken into, you will quickly discover that any insurance you might have is virtually worthless. I had a couple of items pinched from mine back in 2010, but a friend of mine (whom I was with at the time) suffered a much larger theft a few years later - and in a public car park (in Slough!) to boot. His laptop computer, video equipment, mobile phone and other items to the value of about £1,000 were lifted. I was with him when he went to phone his insurer, knowing full well what he was going to be told.

              Comment

              • Serial_Apologist
                Full Member
                • Dec 2010
                • 37851

                #8
                The block of 14 flats and maisonettes in which I live is situated on the Dulwich College Estate. One of the requirements when I moved into this flat 15 years ago was that each of us leaseholders had to have their own household insurance for belongings; a separate policy existed for the whole block, covering roofs, external walls and the outsides of door and window frames, garden and common areas, and this was charged as an adjunct to Dulwich Estate's service charge. The same conditions applied when we bought the freehold off the D.E. four years ago - the property management company we employ to take over the Estate's responsibilities proposing, and us agreeing, to a new insurance company different from D.E.'s policy (Norwich Union!) for the block.

                Four days ago, water started seeping through the ceiling of one of my rooms. On investigation, the source of the leakage turns out to be a mystery, since the seepage is coming from a gap between my ground floor flat and the maisonette above which is inaccessible either from inside my flat or the outside of the building without breaking through intervening brickwork. Could it be on my water tank outlet? If so the insurance part of my boiler contract with British Gas should cover it hopefully, though how their engineer is supposed to be able to do any repairs on it that may be necessitated is another question altogether. Or coming from an old corroded pipe? On speaking to another of the flat owners yesterday, her thoughts are that the fact that the fault is beyond my walls, internal or external, or any other flat holders', must mean that the onus is on the policy for the entire block. Therefore I shall be contacting the management company tomorrow.

                These problems can probably be areas of contention - who actually is responsible, do the policy conditions cover repair expenses, and if not, who should be made to pay? I shall be monitoring this one.

                Comment

                • french frank
                  Administrator/Moderator
                  • Feb 2007
                  • 30510

                  #9
                  Originally posted by Conchis View Post
                  If your car is ever broken into, you will quickly discover that any insurance you might have is virtually worthless. I had a couple of items pinched from mine back in 2010, but a friend of mine (whom I was with at the time) suffered a much larger theft a few years later - and in a public car park (in Slough!) to boot. His laptop computer, video equipment, mobile phone and other items to the value of about £1,000 were lifted. I was with him when he went to phone his insurer, knowing full well what he was going to be told.
                  That's tricky. I seem to think I had my laptop separately insured for when it was anywhere out of my own house. I suppose valuables left in a car aren't strictly car insurance. I had my car broken into, with a lot of damage caused as they tried to lever open a quarter light and the passenger door, and they finally smashed in the passenger window. But there was nothing for them to take (they didn't bother with the car radio) but the insurance took care of all the damage.
                  It isn't given us to know those rare moments when people are wide open and the lightest touch can wither or heal. A moment too late and we can never reach them any more in this world.

                  Comment

                  • Nick Armstrong
                    Host
                    • Nov 2010
                    • 26575

                    #10
                    Originally posted by Dave2002 View Post
                    Your £2000 does sound a lot though - was it gold edged?
                    It has to accommodate various video sensors etc. But yes, it's a ridiculous amount and I'd have been furious if I'd been uninsured! As it was, the insurers have had so much cash off me over the years that I was euphoric
                    "...the isle is full of noises,
                    Sounds and sweet airs, that give delight and hurt not.
                    Sometimes a thousand twangling instruments
                    Will hum about mine ears, and sometime voices..."

                    Comment

                    • french frank
                      Administrator/Moderator
                      • Feb 2007
                      • 30510

                      #11
                      Originally posted by Caliban View Post
                      It has to accommodate various video sensors etc.
                      On your bicycle?
                      It isn't given us to know those rare moments when people are wide open and the lightest touch can wither or heal. A moment too late and we can never reach them any more in this world.

                      Comment

                      • Serial_Apologist
                        Full Member
                        • Dec 2010
                        • 37851

                        #12
                        Originally posted by french frank View Post
                        On your bicycle?
                        It seems Caliban owns a car as well as a bicycle. Bloody capitalist!

                        Comment

                        • vinteuil
                          Full Member
                          • Nov 2010
                          • 12955

                          #13
                          Originally posted by french frank View Post
                          On your bicycle?
                          ... no, it was his Hispano-Suiza, I think.

                          .

                          Comment

                          • Nick Armstrong
                            Host
                            • Nov 2010
                            • 26575

                            #14
                            Originally posted by french frank View Post
                            On your bicycle?


                            Originally posted by Serial_Apologist View Post
                            It seems Caliban owns a car as well as a bicycle. Bloody capitalist!
                            "...the isle is full of noises,
                            Sounds and sweet airs, that give delight and hurt not.
                            Sometimes a thousand twangling instruments
                            Will hum about mine ears, and sometime voices..."

                            Comment

                            • Dave2002
                              Full Member
                              • Dec 2010
                              • 18045

                              #15
                              SA

                              We had similar problems with a flat we owned in Dundee. I was phoned by the people in the flat below to say that water was coming down “from our flat”. We weren’t there at the time. We contacted the factoring company. They were useless. We asked for further investigation, and somehow (I can’t remember all the details) we found that the water was coming from the flat above ours. This was let out to some students, I believe. The management company wouldn’t/didn’t do anything about this, nor would they pass on the name and contact details of the flat’s owner. They claimed (ha) it would violate their Data Protection responsibilities. Later I did contact the insurance company, but in the end, as the damage to our flat wasn’t too severe, we simply repainted parts which had become wet and stained.

                              Comment

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