Amazon returns

[Dave2002]

I've been waiting for ages for an electronic item which suddenly appeared for delivery a few days ago, and was delivered.

However, the ordered price is close to £20 more than the current Amazon UK price.

I tried to select a return, which is possible, but after rejecting the options to set the price against other suggested orders, or an Amazon Gift Card I ended up with a suggestion that I return it and pay for the return. I'm not sure if this is a change of policy, but I really do rather feel that this isn't very good service. If I select one of the other options, presumably in Amazon's favour, will I then get a free return, or am I going to have to pay for the return whatever I do?

At the current price I might be tempted to keep it, but not at the now high price.

I don't mind buying more stuff, and indeed that's not a major problem - just that I don't think having to pay to return a currently overpriced item on the same store is very good business. In general I'd rather have refunds than alternatives, unless there's a particularly good deal.

Have others experienced this?

[Barbirollians]

I've been waiting for ages for an electronic item which suddenly appeared for delivery a few days ago, and was delivered.

However, the ordered price is close to £20 more than the current Amazon UK price.

I tried to select a return, which is possible, but after rejecting the options to set the price against other suggested orders, or an Amazon Gift Card I ended up with a suggestion that I return it and pay for the return. I'm not sure if this is a change of policy, but I really do rather feel that this isn't very good service. If I select one of the other options, presumably in Amazon's favour, will I then get a free return, or am I going to have to pay for the return whatever I do?

At the current price I might be tempted to keep it, but not at the now high price.

I don't mind buying more stuff, and indeed that's not a major problem - just that I don't think having to pay to return a currently overpriced item on the same store is very good business. In general I'd rather have refunds than alternatives, unless there's a particularly good deal.

Have others experienced this?

I think it has always been their policy that if you change your mind that you pay the postage .

If it is defective or not as described that would give you a right to return under the Sale of Goods Act they have to pay .

[Dave2002]

I think it has always been their policy that if you change your mind that you pay the postage .

If it is defective or not as described that would give you a right to return under the Sale of Goods Act they have to pay .

OK - maybe.

I guess it's not very heavy, so could be returned first class for not a lot. I wonder if there is any sensible button to press to get to buy it for the new price - I thought Amazon were supposed to do that, but if not the best option may be to return (even if paying) and perhaps re-order - if I can be bothered to do that. For various reasons I'm less enthusiastic about having the gadget than I was previously - which might technically also count as not suitable for purpose and therefore would permit free returns.

The device in question is this - https://www.amazon.co.uk/Verbatim-98.../dp/B00CZ0P0PS - also available from BT, and my suspicion given having checked out the software is that it isn't going to actually work as required. I was hoping to find a way of making more use of an iPad with limited memory (16 Gbytes) - though not for me. If it works it would be worthwhile at around £30 - less attractive at just under £50.

Part of the problem is due to Apple making it so darn difficult to actually make any form of file sharing to reduce memory demands on portable devices almost impossible. They're so paranoid (ha!) about allowing users to transfer copyright material that they really get up the nose of some people who probably have a very legitimate reason for doing so.

[Beef Oven!]

I've been waiting for ages for an electronic item which suddenly appeared for delivery a few days ago, and was delivered.

However, the ordered price is close to £20 more than the current Amazon UK price.

I tried to select a return, which is possible, but after rejecting the options to set the price against other suggested orders, or an Amazon Gift Card I ended up with a suggestion that I return it and pay for the return. I'm not sure if this is a change of policy, but I really do rather feel that this isn't very good service. If I select one of the other options, presumably in Amazon's favour, will I then get a free return, or am I going to have to pay for the return whatever I do?

At the current price I might be tempted to keep it, but not at the now high price.

I don't mind buying more stuff, and indeed that's not a major problem - just that I don't think having to pay to return a currently overpriced item on the same store is very good business. In general I'd rather have refunds than alternatives, unless there's a particularly good deal.

Have others experienced this?

Contact them and explain. According to my (considerable) experience with Amazon, you'll have the postage waived.

(When I say 'explain' - tell them you ain't avin it)