Guarantees

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  • Dave2002
    Full Member
    • Dec 2010
    • 18009

    Guarantees

    Are guarantees mostly not worth the bother?

    I keep boxes for some things, possibly for a long while, but they are never really needed, so could have been sent to recycling almost immediately. We probably ought to take the view that once goods have been used a number of times we've had acceptable use out of them, and discard the packaging - e.g. toasters.

    Sometimes it's (arguably) worth keeping the original packaging, particularly if an anticipated selling on to a second had market might be anticipated (e.g some Apple kit fetches £10-£20 more if in original boxes in the used markets).

    Some guarantees seem silly. We have LED lights in our kitchen which I think came with a lifetime limit in hours which could not have been exceeded even now, yet one of them has failed. In the scale of things it's hardly worth chasing though - as it's only one out of a much larger number of lights.

    On the other hand, for some really large purchases and service, actually getting appropriate action can be a real pain - and here I'm talking about many £thousands, rather than small sums. Some less good firms simply stonewall any requests for service or compensation.
  • pastoralguy
    Full Member
    • Nov 2010
    • 7737

    #2
    I wish I'd had the boxes for my Quad ESL 63s since the company wouldn't accept them for servicing without them. Alas, I bought them second hand so the boxes had long gone. This entailed an extremely long drive to Cambridge when they required servicing. I've hung onto the boxes for our current Quad equipment should they ever need returned as well as the huge boxes for our Magnepan speakers, much to Mrs. PG's chagrin since they take up a LOT of space!

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