Meter readings

[cria]

Complained? What about ... could you repeat it all?

[Old Grumpy]

Complained? What about ... could you repeat it all?

Vide supra
supra
supra
supra

[french frank]

Vide supra
supra
supra
supra

Or

Vide infra
infra
infra
infra

in you have the thread set to have the latest post at the top of the page

[Serial_Apologist]

Or

Vide infra
infra
infra
infra

in you have the thread set to have the latest post at the top of the page

Infra dig, I reckon!

[antongould]

Vide supra
supra
supra
supra

What I have to write it in Latin …… ????

[oddoneout]

What I have to write it in Latin …… ????

Well it might mean an actual human has to look at it, might get a better response, like those weirdly addressed letters that Royal Mail manages to deliver promptly, when properly addressed ones get left behind...

[antongould]

Well it might mean an actual human has to look at it, might get a better response, like those weirdly addressed letters that Royal Mail manages to deliver promptly, when properly addressed ones get left behind...

A reply to my complaint

“Thank you for your email.

I can see that there was an engineer aranged for 10 October 2022 and had it fixed the issue with the meters or is it still the same?”

Is despair still allowed around here ……. ?????

[Old Grumpy]

A reply to my complaint

“Thank you for your email.

I can see that there was an engineer aranged for 10 October 2022 and had it fixed the issue with the meters or is it still the same?”

Is despair still allowed around here ……. ?????

I think despair is fairly ubiquitous at the moment...

Is there a regulator (Off F*@# - or similar) or an ombudsperson one can contact in this regard?

[antongould]

I think despair is fairly ubiquitous at the moment...

Is there a regulator (Off F*@# - or similar) or an ombudsperson one can contact in this regard?

There is indeed OG ….. and the Energy Ombudsman is where I am headed - but I have to await EDF’s final words on my complaint …. Ofgem make useless look good …..

[cria]

Can you remember what your complaint is? If so, do tell ...

[antongould]

Can you remember what your complaint is? If so, do tell ...

very briefly - since 6 September our smart meters have not been sending readings to EDF. I immediately informed them of this and have "spoken" to various members of staff over a number of communication channels - at the same time I was thrice contacted by phone to say they needed to come and check the gas meter - I tried to tell them my electricity meter had to be in on the act as it sends the readings but they wouldn't listen .... they sent a man out to inspect/change the gas meter who swiftly diagnosed that the problem was with the electricity meter which had a code Help and needed changing. He had meters on his van but couldn't do there necessary without pre-authorisation by EDF.
He said you will probably not hear from them but after a week I should ring them and tell them what he found! So I did and since than I have been assured they would be in touch .... they haven't except for one call where someone was back on the there's something wrong with your gas meter bandwagon ... !!!!
So I formally complained. ....

[oddoneout]

I tried to phone about the November double DD issue just now and discovered that, despite what it says, the number on the letter is not open on Saturday, and neither is the number for complaints. As the latter is one I got from the company's website where it says Saturday 8-6 it does rather highlight their "stuff[other terms available] the customer " approach to service.
As expected I got the usual recorded "it's all on our website" messages, plus the "sign in to your account for more information". I don't have an online account (I avoid such things unless no choice - don't want my details being used for them to make money at no benefit to myself, such as sorting out problems), but even if I did have one I know I it wouldn't get me any further forward in such a situation as it would still show the same incorrect information for complaints etc.
Up to now the SSE/OVO "ignore the customer "problems that I knew many were experiencing didn't impinge as I didn't need to sort out a problem, but now...
I suppose from the company's point if view they don't need to care - if they do take out 4 month's bills(existing quarterly plus new monthly) in one month and the DD fails they can just go into recover debt mode, knowing that I won't be able to challenge or recover costs as they don't engage with the customer - unless a press consumer matters journalist gets involved. So now it's "wait and see November", to buddy up with the ongoing Lloyds credit card mess - aren't I the lucky one!

[antongould]

I tried to phone about the November double DD issue just now and discovered that, despite what it says, the number on the letter is not open on Saturday, and neither is the number for complaints. As the latter is one I got from the company's website where it says Saturday 8-6 it does rather highlight their "stuff[other terms available] the customer " approach to service.
As expected I got the usual recorded "it's all on our website" messages, plus the "sign in to your account for more information". I don't have an online account (I avoid such things unless no choice - don't want my details being used for them to make money at no benefit to myself, such as sorting out problems), but even if I did have one I know I it wouldn't get me any further forward in such a situation as it would still show the same incorrect information for complaints etc.
Up to now the SSE/OVO "ignore the customer "problems that I knew many were experiencing didn't impinge as I didn't need to sort out a problem, but now...
I suppose from the company's point if view they don't need to care - if they do take out 4 month's bills(existing quarterly plus new monthly) in one month and the DD fails they can just go into recover debt mode, knowing that I won't be able to challenge or recover costs as they don't engage with the customer - unless a press consumer matters journalist gets involved. So now it's "wait and see November", to buddy up with the ongoing Lloyds credit card mess - aren't I the lucky one!

Sadly very much par for the course for today's energy companies ..... good customer service is very much a thing of the past for the many I have recently dealt with.
While I understand your reservations about their online accounts .... I have never had any problems with the companies using them for dodgy purposes and they do, usually, give you useful details on what is going on, or not, with your account.

[french frank]

Today I received my usual monthly statement, indicating the dates covered by the bill, the individual charges for gas/electricity consumption (smart meter readings), plus the government discount received, the DD paid and the before and after balances. Also, the estimated charges for gas/electricity for the coming 12 months based on current usage.

Although I was already in credit, they still took my DD (thus increasing my balance), but I'm saving up for when the weather gets cold. Then I can be really prodigal

[Sir Velo]

Although I was already in credit, they still took my DD (thus increasing my balance), but I'm saving up for when the weather gets cold. Then I can be really prodigal

I believe there's one day in January when they're forecasting temperatures in single figures.