Meter readings

[JasonPalmer]

Not had A log burner fire since got my Christmas present of luxury heated throw https://www.dreamlanduk.co.uk/uk/ove...ets-throw.html

[Bryn]

Not had A log burner fire since got my Christmas present of luxury heated throw https://www.dreamlanduk.co.uk/uk/ove...ets-throw.html

Kicking myself for not taking advantage of Tesco's promotion of a similar product for £50 a few weeks ago.

[french frank]

Forcing pre-payment meters onto people suspected of unreliability in keeping up with bill payments is in my view one of the most iniquitous punishments of recent years, and should be abolished forthwith. I'm just waiting for one of those online petitions to put my name to.

I'd been wondering why I hadn't been transferred via my smart meter. Must be to do with my now three-figure balance and reliable monthly DD payments

[antongould]

My experience of EON has been relatively trouble-free apart from a big issue with a stream of estimated bills a few years ago and resolved by my managing to get them to write off about £1000. They don't seem as bad as some of the horror stories I read of in the Press.

Terms on my account are monthly with payment on receipt of bill (no DD) which makes the non-arrival of my online bill, due on Jan 9, rather interesting. I could just have held off payment but after consideration thought I might be storing up trouble along the road so paid up on the figure quoted in my account summary.

What I have seen with a number of people’s accounts is billing gets interrupted by what seem to be feasibility checks i.e. the advance seems high to the system but surely smart meters mean the reading and hence advance and charges are correct …… the charge for one or both of the fuels hangs about not posted for a few days and a note is shown on the account summary. All the charges I have seen held like this have been correct and typical for the customer for the period billed……

[Petrushka]

What I have seen with a number of people’s accounts is billing gets interrupted by what seem to be feasibility checks i.e. the advance seems high to the system but surely smart meters mean the reading and hence advance and charges are correct …… the charge for one or both of the fuels hangs about not posted for a few days and a note is shown on the account summary. All the charges I have seen held like this have been correct and typical for the customer for the period billed……

That makes sense, in a way, thanks. In a similar vein, I had another shock when I came to pay it because Lloyds Bank asked for verification! Charges of somewhere round about £10 a day are being incurred at the moment so it's no wonder the system throws a wobbly but the final figure on my Account Summary was one I felt to be correct.

[Dave2002]

Another "reduce your consumption day" coming up - next Tuesday. If your provider is on the list in this link, you may be able to benefit.

https://www.nationalgrideso.com/industry-information/balancing-services/demand-flexibility/approved-provider-list

[antongould]

Another "reduce your consumption day" coming up - next Tuesday. If your provider is on the list in this link, you may be able to benefit.

https://www.nationalgrideso.com/indu...-provider-list

Indeed but not if your smart meters have been bust since September

[french frank]

Another "reduce your consumption day" coming up - next Tuesday. If your provider is on the list in this link, you may be able to benefit.

https://www.nationalgrideso.com/indu...-provider-list

My provider isn't on the list but - I've reduced my consumption anyway by not using appliances. I'm happy to pay a bit more to get a first-class customer service. In the end, my guess is I pay less in the long run - but that's down to me not the supplier.

The main reason for reducing your consumption is environmental, not financial.

[Dave2002]

Indeed but not if your smart meters have been bust since September

Are they totally bust, or is it just your local monitoring unit which isn't working?

If this is since September then that is - pardon my shouting - APPALLING.!!!

[antongould]

Are they totally bust, or is it just your local monitoring unit which isn't working?

If this is since September then that is - pardon my shouting - APPALLING.!!!

Both meters are bust per the first technician ….. and yes it is APPALLING …..

[french frank]

Both meters are bust per the first technician ….. and yes it is APPALLING …..

If the meters are bust, how do they/you know how much gas/electricity you're using?

[antongould]

If the meters are bust, how do they/you know how much gas/electricity you're using?

Good question - I can still read the electricity meter but only to round kWh and the gas meter displays a reading some weeks but not others ….. the first technician - I have had two - said the whole installation, both meters and the communication unit, IHVVHO, needed changing ….. and he was “doing it all the time” - APPALLING maybe doesn’t cover it …….

[oddoneout]

Trouble is, so long as the money keeps coming in there seems to be no desire to make sure things are running properly. The customer is an incidental and often tiresome part of the process is the impression I get. I have always been against having a smart meter since none of the so-called benefits were relevant ( or even accurate - it's not the gadget that reduces consumption it's my actions resulting from the data produced) and I'd read and heard too much about the downsides when things don't go to plan. Managing my affairs is quite difficult enough in the current climate of things not working properly and no-one giving a stuff let alone taking action; I don't need to invite trouble through my door, it will arrive under its own steam.

[Old Grumpy]

Trouble is, so long as the money keeps coming in there seems to be no desire to make sure things are running properly. The customer is an incidental part of the process

Ha, a bit like the NHS...

...it would run perfectly if there weren't any patients!

[antongould]

Trouble is, so long as the money keeps coming in there seems to be no desire to make sure things are running properly. The customer is an incidental and often tiresome part of the process is the impression I get. I have always been against having a smart meter since none of the so-called benefits were relevant ( or even accurate - it's not the gadget that reduces consumption it's my actions resulting from the data produced) and I'd read and heard too much about the downsides when things don't go to plan. Managing my affairs is quite difficult enough in the current climate of things not working properly and no-one giving a stuff let alone taking action; I don't need to invite trouble through my door, it will arrive under its own steam.

Well said IMVVHO