"The hotel said its policy was to charge for "bad" reviews."

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  • french frank
    Administrator/Moderator
    • Feb 2007
    • 29930
    #31
    The main reasons why customers DON'T complain are well-researched by the business world - and good businesses encourage customer feedback in order to put right any shortcomings that might be causes of dissatisfaction to others.

    [And bad businesses fine them, put them in prison or just torture them until they recant]
    It isn't given us to know those rare moments when people are wide open and the lightest touch can wither or heal. A moment too late and we can never reach them any more in this world.

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    • Beef Oven!
      Ex-member
      • Sep 2013
      • 18147
      #32
      Originally posted by french frank View Post
      The main reasons why customers DON'T complain are well-researched by the business world - and good businesses encourage customer feedback in order to put right any shortcomings that might be causes of dissatisfaction to others.

      [And bad businesses fine them, put them in prison or just torture them until they recant]
      I think we can say that successful businesses encourage customer feedback as part of their business model/ethos.

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