Hello everyone. Firstly, I'd like to thank Ivor for bringing our recent survey to the attention of the forum, and for anyone who's taken the trouble to fill it in.
As regards the problems with our website, we're very much aware of the issue and our I.T. support people are doing their best to get it sorted out. It's a particularly pernicious issue and one that's difficult to completely eradicate, often resurfacing after its apparent initial removal - hence the continuing bad links. There's a post on the website that explains more, which for the ease of this forum's readers' I've pasted below:
"Recent users who come to our website via Google may have seen some unusual results returned when searching for Jazz Services. Sadly our website's been altered by a third party and infiltrated with some malicious code which alters the results displayed by Google, meaning that some search results for Jazz Services show adverts for, ahem, *medical products*, as opposed to the legitimate content.
This process is known as 'cloaking', and is apparently one of the more common forms of online sabotage. In Google's own words, "Cloaking is the practice of presenting one version of a webpage to Googlebot and a different version to users." The unwanted code makes the site display different content to Google's search programmes, and hence to the user when searching, than what is actually on the site itself.
We're fully aware of the problem and would like to assure our users that our IT support staff are looking into the problem and will resolve it as soon as possible. In the meantime, the Jazz Services site itself is safe to use and navigate around - again, cloaking affects the results that Google shows, rather than what the site itself displays when viewed. Other search engines may not be affected, and when we have the unwanted code removed, Google's search results will revert to normal.
We apologise for any confusion or inconvenience this is causing to our users, and we hope that normal service will resume shortly. As ever, we're still working hard for jazz. Just not quite in the way that our hackers would have you believe..."
Hopefully this will help set this forum's readers' minds at rest, and should anyone wish to take part in the survey we would of course be very grateful for your input.
With thanks,
John Lyons,
Communications Manager, Jazz Services
As regards the problems with our website, we're very much aware of the issue and our I.T. support people are doing their best to get it sorted out. It's a particularly pernicious issue and one that's difficult to completely eradicate, often resurfacing after its apparent initial removal - hence the continuing bad links. There's a post on the website that explains more, which for the ease of this forum's readers' I've pasted below:
"Recent users who come to our website via Google may have seen some unusual results returned when searching for Jazz Services. Sadly our website's been altered by a third party and infiltrated with some malicious code which alters the results displayed by Google, meaning that some search results for Jazz Services show adverts for, ahem, *medical products*, as opposed to the legitimate content.
This process is known as 'cloaking', and is apparently one of the more common forms of online sabotage. In Google's own words, "Cloaking is the practice of presenting one version of a webpage to Googlebot and a different version to users." The unwanted code makes the site display different content to Google's search programmes, and hence to the user when searching, than what is actually on the site itself.
We're fully aware of the problem and would like to assure our users that our IT support staff are looking into the problem and will resolve it as soon as possible. In the meantime, the Jazz Services site itself is safe to use and navigate around - again, cloaking affects the results that Google shows, rather than what the site itself displays when viewed. Other search engines may not be affected, and when we have the unwanted code removed, Google's search results will revert to normal.
We apologise for any confusion or inconvenience this is causing to our users, and we hope that normal service will resume shortly. As ever, we're still working hard for jazz. Just not quite in the way that our hackers would have you believe..."
Hopefully this will help set this forum's readers' minds at rest, and should anyone wish to take part in the survey we would of course be very grateful for your input.
With thanks,
John Lyons,
Communications Manager, Jazz Services
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