Sorry, are we talking about the same thing here?
I’m referring to www.classicselectworld.com.
Unsurprisingly, CSW are hugely understaffed due to the virus. I’ve just downloaded the Big Schubert Box, “13+ hours of music”, having had to wait all of two hours after purchase (I say purchase, but it’s actually a free download), and received a link for a file size of 1.4 GB. It took less than half a minute to download (several hours???), and I cannot believe that we can here compete with the faster internet speeds you must enjoy over there.
Where I do agree, is that numbering of the tracks is slightly illogical, but creating folders and then copying and pasting is simple enough, even for me.
However, serendipitously, while writing this reply, CSW emailed saying that, inter alia, they are hugely understaffed (they are recruiting…), and also because they are only staffed during business hours, then between 11 pm and 7 am Eastern US time there’s no one to press the button to release the download, something which they are bound to do under e-commerce law, i.e., not to charge for the product until it actually leaves the store. To my simple mind, if therefore I seek the download on their site at 11.05 pm their time, I will have to wait until the next morning to receive the download. They apologised for keeping me waiting for my download for around two hours!
Does this explain the delay?
I don’t know if I’m being particularly naïve here, but in an age where we have to pay for everything, it seems to me that offering 13 hours plus of free music, is a wonderful way to learn some new great works. Their listings of the works leaves a little to be desired true, but I really don’t wish to look a gift horse in the mouth.
Mario
I’m referring to www.classicselectworld.com.
Unsurprisingly, CSW are hugely understaffed due to the virus. I’ve just downloaded the Big Schubert Box, “13+ hours of music”, having had to wait all of two hours after purchase (I say purchase, but it’s actually a free download), and received a link for a file size of 1.4 GB. It took less than half a minute to download (several hours???), and I cannot believe that we can here compete with the faster internet speeds you must enjoy over there.
Where I do agree, is that numbering of the tracks is slightly illogical, but creating folders and then copying and pasting is simple enough, even for me.
However, serendipitously, while writing this reply, CSW emailed saying that, inter alia, they are hugely understaffed (they are recruiting…), and also because they are only staffed during business hours, then between 11 pm and 7 am Eastern US time there’s no one to press the button to release the download, something which they are bound to do under e-commerce law, i.e., not to charge for the product until it actually leaves the store. To my simple mind, if therefore I seek the download on their site at 11.05 pm their time, I will have to wait until the next morning to receive the download. They apologised for keeping me waiting for my download for around two hours!
Does this explain the delay?
I don’t know if I’m being particularly naïve here, but in an age where we have to pay for everything, it seems to me that offering 13 hours plus of free music, is a wonderful way to learn some new great works. Their listings of the works leaves a little to be desired true, but I really don’t wish to look a gift horse in the mouth.
Mario
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