Amazon offer a pre-order service and they guarantee that, should the price of a pre-ordered item increase before its release, they will charge the original price.Great. What about when the price decreases???
Some of you might have followed my other thread about Julian Lloyd Webber's new CD "A Tale of Two Cellos", out today. Brilliant CD, great interpreters, bargain price. Pre-ordered from Amazon on July 3rd at £5.59, despatched yesterday, charged £5.59. Available from Amazon today at £4.58 delivered. Why????
Contacted Amazon and got this response:
"Hello Michela,
My name is Sarah, and we spoke on the phone.
Under the circumstances, I'll make a one-time exception for you and issue a refund for the price difference in the amount of GBP 1.01
Refunds usually go through within 2 to 3 days and you’ll see this amount credited on your next statement. This doesn’t include your bank’s processing time.
Please understand that I'm issuing this refund as an exception and that this is against our standard policy.
I hope this helps. We look forward to seeing you again soon".
Not an apology, they are doing an exception!
Has anybody had a similar experience with Amazon pre-order service?
Some of you might have followed my other thread about Julian Lloyd Webber's new CD "A Tale of Two Cellos", out today. Brilliant CD, great interpreters, bargain price. Pre-ordered from Amazon on July 3rd at £5.59, despatched yesterday, charged £5.59. Available from Amazon today at £4.58 delivered. Why????
Contacted Amazon and got this response:
"Hello Michela,
My name is Sarah, and we spoke on the phone.
Under the circumstances, I'll make a one-time exception for you and issue a refund for the price difference in the amount of GBP 1.01
Refunds usually go through within 2 to 3 days and you’ll see this amount credited on your next statement. This doesn’t include your bank’s processing time.
Please understand that I'm issuing this refund as an exception and that this is against our standard policy.
I hope this helps. We look forward to seeing you again soon".
Not an apology, they are doing an exception!
Has anybody had a similar experience with Amazon pre-order service?
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