Arkiv Music Europe - poor service

[Russ_H]

Here is a message I recently posted:

I received an acknowledgement of my order on 23rd November. Payment was taken.
A couple of days ago I sent them an email to find out what was causing the delay.
No reply.

I will not be using them again.

I did not order the Mahler box, just a couple of odd CDs. I have now emailed them twice.
Still no reply. I'm not sure if this is uselessness or a scam.

Well, perhaps it is innocent uselessness after all. I have received a message today to tell me that my order
has been part-shipped, and the rest is to follow.

We shall see.

[Bryn]

Well, perhaps it is innocent uselessness after all. I have received a message today to tell me that my order
has been part-shipped, and the rest is to follow.

We shall see.

As mentioned before, I have found them both friendly and most helpful. However, I also detected a hint of naive amateurism about their way of doing business, but I make no great complaint about that. It was most kind of them to temporarily drop the price of the Schütz set for me after the closing of the original offer.

[mathias broucek]

Have now received a refund via credit card company

I agree with the theory that it's chaos and not something worse but it was v concerning to send 3 emails and get no reply.

Sadly I won't use them again.

[mathias broucek]

Have now received a refund via credit card company

I agree with the theory that it's chaos and not something worse but it was v concerning to send 3 emails and get no reply.

Sadly I won't use them again.

[cloughie]

Have now received a refund via credit card company

I agree with the theory that it's chaos and not something worse but it was v concerning to send 3 emails and get no reply.

Sadly I won't use them again.

I don't know if this was triggered by my query to the bargains thread but thank you - i will proceed with caution.

[mathias broucek]

I don't know if this was triggered by my query to the bargains thread but thank you - i will proceed with caution.

It was and you're welcome. I wonder if my emails (sent from a work account) to customer services are getting lost in their spam filter or whether I'm using the "wrong" email address for the query (my work email seems to vary between mathias_broucek and mathias.broucek). But this still shouldn't happen.