Originally posted by DracoM
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Through the Night
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Originally posted by DracoM View PostMe too, but how do you contact the prog to tell them anything?
Isn't there a general 'feedback' email address advertised somewhere...?
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In my experience 'feedback' to any large or national organisation is farmed out to a professional feedback agancy who may not even read your letter but send an automated response telling you how delighted they are to hear from you, how inevitably things don't always go right but they assure you of their best attention. And that's it: I've had this experience with TV LIcensing, the Census People, Scottish Power, etc. etc. Basically the public are a nuisance to these people unless their Direct Debit payments keep coming in.
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Originally posted by smittims View PostIn my experience 'feedback' to any large or national organisation is farmed out to a professional feedback agancy who may not even read your letter but send an automated response telling you how delighted they are to hear from you, how inevitably things don't always go right but they assure you of their best attention. And that's it: I've had this experience with TV LIcensing, the Census People, Scottish Power, etc. etc. Basically the public are a nuisance to these people unless their Direct Debit payments keep coming in.
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Originally posted by kernelbogey View PostIf I felt strongly about something - and I sense you do! - I would write a letter to Night Tracks, BBC Radio 3, London W1A 1AA.... but that'll cost you more than a quid, nowadays.
Isn't there a general 'feedback' email address advertised somewhere...?
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Originally posted by Andrew Slater View PostYou could always try this comments form, or alternatively send an email to the controller's assistant and ask for it to be forwarded to the programme.It isn't given us to know those rare moments when people are wide open and the lightest touch can wither or heal. A moment too late and we can never reach them any more in this world.
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Originally posted by kernelbogey View PostIf I felt strongly about something - and I sense you do! - I would write a letter to Night Tracks, BBC Radio 3, London W1A 1AA.... but that'll cost you more than a quid, nowadays.
Isn't there a general 'feedback' email address advertised somewhere...?
Depending on how you complain and how serious the complaint is it might go to the outsourced complaints unit in Belfast (might be somewhere else now) , direct to the BBC Editorial complaints unit or straight to a producer. However you complain a copy will almost certainly go the production department for their response . They often draft the reply unless it’s really simple. The exception would be when there are very many complaints . Then a pro forma response is drafted - sometimes even with legal advice . So if you want a bespoke reply the secret is to complain about something relatively obscure.
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Originally posted by Ein Heldenleben View PostSo if you want a bespoke reply the secret is to complain about something relatively obscure.
You do just as well to send it direct to the controller with "Please forward to the appropriate quarter."It isn't given us to know those rare moments when people are wide open and the lightest touch can wither or heal. A moment too late and we can never reach them any more in this world.
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Originally posted by french frank View Post....that was the point at which I instantly gave up the will to live...
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Originally posted by french frank View PostMy experience of that is that it went to the outsourced company (Capita?) and, whatever you wrote about, their reply always began "I understand you wish to complain about …" and then gave a résumé of what they understood the complaint to be about. That was the point at which I instantly gave up the will to live because their 'understanding' showed no understanding at all of what was being complained of; and it was unlikely they ever would understand because anything to do with Radio 3 might as well have been about life on Mars.
You do just as well to send it direct to the controller with "Please forward to the appropriate quarter."
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Originally posted by Ein Heldenleben View PostA general complaint on programming policy is likely to get that sort of response from BBC complaints .,. There isn’t really a mechanism for taking issue with things like music selection policy or indeed the entire editorial direction of a channel unless you can show that in some way breaches BBC editorial guidelines. Producing material that the public don’t like , even actively hate , or think is rubbish , or not worthy of the BBC etc is not a breach of editorial guidelines. Quite a lot of people used to complain about why a story wasn’t covered or was covered but that isn’t the sort of complaint the BBC is obliged to entertain. As it happens I used to defend those sorts of decisions but I wasn’t under any obligation to do so.
But you are right, the BBC has no mechanism for dealing with such things, and on the whole isn't really interested in complaints. The only success I've had is in sending corrections to their online news stories which usually provoke prompt action.It isn't given us to know those rare moments when people are wide open and the lightest touch can wither or heal. A moment too late and we can never reach them any more in this world.
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Originally posted by french frank View PostThat wasn't really the nature of the complaint. There were issues involving, for example, the conditions imposed by the BBC Charter, and the BBC's remit.
But you are right, the BBC has no mechanism for dealing with such things, and on the whole isn't really interested in complaints. The only success I've had is in sending corrections to their online news stories which usually provoke prompt action.
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