I actually e-mailed them a couple of months ago about an incorrect playlist for Hear and Now. To my surprise, I received a response from someone who appeared to be very junior in the organisation, abjectly apologising for their mistake, saying that they worked "across several different programmes and (were) perhaps trying to do too many things at once" and asking whether I had any suggestions (!) to make as to how they could improve their performance. I replied by stating that they should get someone more senior to check their work before it went "live", as it was frustrating to users to have these errors peppering the website. They thanked me for my advice, and said they would suggest it to their line manager.
You couldn't make it up.
You couldn't make it up.
Comment