Originally posted by Suffolkcoastal
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A sensible approach to market segmentation is to understand the likes and needs of the various segments of your audience, and to ensure your offer appeals to existing customers as well as to new audiences. This should apply to R3 where the average age is 57 (ref ff), an expanding demographic presumably. The approach of RW/R3 seems to be one of being prepared to jettison (or simply p**s off) important sections of the audience (us) in favour of the pursuit of trivial and transient values. You have to find a way of reaching new audiences without doing this.
The organisation I recently retired from has a highly sophisticated market segmentation model, understanding who likes what (and, importantly, who likes what where), and pitches its offer accordingly. Depending as it does on voluntary subscriptions, alienating sections of its audience is not an option.
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