The Last Ever Saturday 'Early Music Show'...

[Frances_iom]

...Now I'm sure it wasn't.

greasy pole climbing requires skill in areas that most people find highly distasteful if not immoral - why should RW who seems to be only able to 'manage' or eat well be any different ?

[teamsaint]

If it's easy, don't bother. They're just 'logged' and they don't guarantee you a reply.

I got this reply.

Thank you for contacting us regarding Radio 3's 'Early Music Show'.

I understand that you're unhappy with plans to reduce the programme from being broadcast on two to one days a week.

Although I recognise your concerns, this is part of Radio 3's rescheduling of weekend programmes. Further information about the changes as well as comments from Controller of BBC Radio 3, Roger Wright can be found at the following address:

http://www.bbc.co.uk/mediacentre/latestnews/2013/radio-three-weekend-sched.html

Again I appreciate that this is an issue which you feel strongly about and to that end I'd like to assure you that I've registered your concerns on our audience log. This is a daily report of audience feedback that's made available to many BBC staff, including members of the BBC Executive Board, programme makers, channel controllers and other senior managers.

The audience logs are seen as important documents that can help shape decisions about future programming and content.

Thank you once again for taking the trouble to share your views with us.

Kind Regards

Richard Carey

BBC Complaints

https://www.bbc.co.uk/complaints

NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.


Better than nothing, I suppose, although its close to being a fully automated response, clearly.
They don't seem to recognise the growing "Listening to Early music on the way to the footy" market.
perhaps other more commercially aware (?!) organisations will cash in !!

[hmvman]

...perhaps other more commercially aware (?!) organisations will cash in !!

Yes, maybe CFM will introduce a programme of early music at 4.00pm on Saturdays!

[french frank]

teamsaint

You do realise that BBC Audience Complaints have been outsourced to a private agency - Capita - in Darlington, don't you? They aren't BBC staff, they're just trained to give standard replies.

http://www.bbc.co.uk/pressoffice/pressreleases/stories/2009/08_august/04/contract.shtml

I understand you're unhappy with ....

Although I recognise your concerns ...

I appreciate ...

BUT - I'm just a paid hack who handles the malcontents.

RAGE, RAGE AGAINST THE DYING OF THE LIGHT!

[teamsaint]

I didn't know that the dreaded Capita ran complaints.
Pretty obvious that its a 10 second automated response.

Y'learns !!

[french frank]

I didn't know that the dreaded Capita ran complaints.

What don't they do? http://www.bbc.co.uk/news/uk-20891597

But the fact that they're just an outside business management firm which handles all the individual audience complaints without having any experience of broadcasting or the BBC or the specific complaints just seems like an impenetrable buffer keeping the executive insulated from critics.

[ardcarp]

CAPITA pays one of my pensions. They have got it wrong. On my complaining to them about this they replied (presumably from their outsourced complaints department) that they were only responsible for making payments, not for ensuring that the amounts were correct. Er........

[doversoul1]

teamsaint

You do realise that BBC Audience Complaints have been outsourced to a private agency - Capita - in Darlington, don't you? They aren't BBC staff, they're just trained to give standard replies.

http://www.bbc.co.uk/pressoffice/pressreleases/stories/2009/08_august/04/contract.shtml

I understand you're unhappy with ....

Although I recognise your concerns ...

I appreciate ...

BUT - I'm just a paid hack who handles the malcontents.

RAGE, RAGE AGAINST THE DYING OF THE LIGHT!

I cannot think of an insult to listeners more serious than this.

I almost wish BBC would get rid of the remaining Early Music Show, Composer of the Week, CD Review, and Through the Night. Then I could give up on Radio 3 all together.

[teamsaint]

CAPITA pays one of my pensions. They have got it wrong. On my complaining to them about this they replied (presumably from their outsourced complaints department) that they were only responsible for making payments, not for ensuring that the amounts were correct. Er........

No surprises there really. Good luck getting the payment sorted.
It would be be good to hear from somebody having a good experience of dealings with Capita.
one of their non executive directors has some connections with the BBC children in Need.

[Frances_iom]

I cannot think of an insult to listeners more serious than this.

I almost wish BBC would get rid of the remaining Early Music Show, Composer of the Week, CD Review, and Through the Night. Then I could give up on Radio 3 all together.

TTN may remain - broadcast in slot few, if any, want and done under contract to EBU
The remainder I give less than 3 years if RW remains in charge COTW + CDReview all are aimed at serious listeners tho as we have heard in past COTW can easily be 'dumbed down' by choice of composer/genre thus I can't see then lasting as 'elite' programs need be open to tweets etc - I suspect EMS will shift at first to a graveyard slot then be killed off.

[teamsaint]

What don't they do? http://www.bbc.co.uk/news/uk-20891597

But the fact that they're just an outside business management firm which handles all the individual audience complaints without having any experience of broadcasting or the BBC or the specific complaints just seems like an impenetrable buffer keeping the executive insulated from critics.

And now they have emailed me to ask me how they i felt they dealt with my complaint, sorry, my recent experience contacting the BBC.

We would love to know what you thought of your recent experience contacting the BBC.
Would you be interested in taking part in a short customer survey?
Audiences are at the heart of everything we do and we are always looking to improve the service we offer to our viewers and listeners. We would welcome your feedback. Our short survey is conducted by an independent agency and will take around 10 minutes to complete. If you would be interested in taking part, please access the questionnaire using our instructions below.


10 minutes.
Well if they spent 10 minutes actually listening to my complaint, I might, just might, do the 10 minute survey.

But , well, there is life to get on with.

Edit: Mind you, I am thrilled to see that "Audiences are at the heart of everything they do." Super.

Perhaps I should tell them I will not be renewing my license till the EMS is restored to its mighty 2 shows a week.

[french frank]

We would love to know what you thought of your recent experience contacting the BBC.

I like that! You could say, "I didn't know I had contacted the BBC: I thought I was contacting Capita (an independent agency)."

[Richard Tarleton]

Funny, I didn't get teamsaint's email following my recent correspondence with Capita on, er, pronunciation, but I daresay I would be screened out and put on the green ink pile.

[mangerton]

Capita is run by the same types who run my (Govt.) department. "customers", "delivery", "journey", "sky line"..... you know the sort of newspeak. You'd be better talking to a brick wall.

For further info, see "Twenty Twelve", which was far too true to be funny.

[Flosshilde]

CAPITA pays one of my pensions. They have got it wrong. On my complaining to them about this they replied (presumably from their outsourced complaints department) that they were only responsible for making payments, not for ensuring that the amounts were correct. Er........

Run by the BBC, perhaps, to raise revenue?