Originally posted by muzzer
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That is absolutely appalling. Trying to turn things round to excuse failings in the systems put in place, and put the blame on the staff trying to overcome very real problem while treating potentially very ill patients. I think many people do understand the difficulties, and would be prepared to accept a straight and very sincere apology for failings up to now, coupled with a clear intent and drive to improve things, but using weasel words like that is a complete disgrace.
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